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Аннотация
| Переплет | Мягкий переплёт |
|---|---|
| Страниц | 315 |
| Год, тираж | 2010 |
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The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. youll learn how to:
- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. youll learn how to:
- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving
| Код | 2872203 |
|---|---|
| Переплет | Мягкий переплёт |
| Кол-во страниц | 315 |
| Год издания | 2010 |
| ISBN | 978-0-14-311844-2 |
| Раздел | Научно-популярная литература на английском |
| Размеры | 1.5 см × 12.8 см × 19.5 см |
| Вес | 0.24 кг |